Sales Support Liaison

1 month ago


Holywell, United Kingdom Great People Full time
Job Title: Sales Support Coordinator

Great People is seeking a highly organized and communicative Sales Support Coordinator to join their team. As a key member of the sales team, you will be responsible for managing inbound calls, supporting renewal follow-up activity, and providing exceptional customer service.

Key Responsibilities:
  • Manage inbound calls to the Sales Team, ensuring timely and effective communication with customers.
  • Support and manage renewal follow-up activity, including outstanding decisions and information requests, to ensure seamless customer experiences.
  • Manage general queries, supplier questionnaires, and requests for information, providing accurate and timely responses.
  • Support the Sales Team in recording and reporting sales activity and outcomes, ensuring data accuracy and integrity.
  • Liaise with other functions within the business to ensure effective communication, timely resolution, and the best customer experience and outcomes.
  • Support sales projects and actively contribute to the continuous improvement of the sales process and function.
Requirements:
  • Numeracy and literacy skills to effectively communicate with customers and colleagues.
  • Organisation skills to manage multiple demands and priorities.
  • Strong verbal and communication skills, particularly via telephone, to provide exceptional customer service.
  • Use of concise, clear, and appropriate language to ensure effective communication.
  • Listening and responding effectively to customer queries and concerns.
  • Reasoning and the ability to identify possible problems or stumbling blocks.
  • Ability to manage conflict in a professional manner.
  • Able to build rapport and successful relationships with customers and colleagues.
  • Empathetic and able to identify, understand, and respond to different views.
  • Work well as part of a team to achieve business objectives.
Benefits:
  • Salary: £22,022.00 per annum.
  • Office-based with potential to move to hybrid working upon completion of probationary period (usually 3 months).
  • 35 hours a week.
  • Death in service 10x salary.
  • Company pension scheme (auto-enrolled).
  • Voluntary dental after completion of probationary period.
  • PMI after 6 months.
  • Performance-related bonus scheme (subject to bonus scheme rules re eligibility).
  • 23 days holiday per year.

For more information on this opportunity, please contact Charmaine at Great People.



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