Sales Support Specialist
6 days ago
We are seeking a highly organized and communicative Sales Support Coordinator to join our team at Great People. As a Sales Support Coordinator, you will play a vital role in supporting our Sales Team in achieving their goals.
Key Responsibilities- Manage inbound calls to the Sales Team, ensuring timely and effective communication with customers.
- Support and manage renewal follow-up activity, including outstanding decisions and information requests, to maintain strong customer relationships.
- Manage general queries, supplier questionnaires, and requests for information, providing accurate and timely responses.
- Support the Sales Team in recording and reporting sales activity and outcomes, ensuring data accuracy and consistency.
- Liaise with other functions within the business to ensure effective communication, timely resolution, and the best customer experience and outcomes.
- Support sales projects and actively contribute to the continuous improvement of the sales process and function.
- Numeracy and literacy skills to effectively communicate with customers and colleagues.
- Organisation skills to manage multiple demands and priorities.
- Strong verbal and communication skills, particularly via telephone, to build rapport with customers and colleagues.
- Use of concise, clear, and appropriate language to ensure effective communication.
- Listening and responding effectively to customer queries and concerns.
- Reasoning and the ability to identify possible problems or stumbling blocks to provide solutions.
- Ability to manage conflict in a professional manner, maintaining a positive and respectful attitude.
- Able to build rapport and successful relationships with customers and colleagues, both internally and externally.
- Empathetic and able to identify, understand, and respond to different views and perspectives.
- Work well as part of a team, contributing to a positive and collaborative work environment.
- Salary: £22,022.00 per annum.
- Office-based with potential to move to hybrid working upon completion of probationary period (usually 3 months).
- Working hours/benefits:
- 35 hours a week.
- Death in service 10x salary.
- Company pension scheme (auto-enrolled).
- Voluntary dental after completion of probationary period.
- PMI after 6 months.
- Performance-related bonus scheme (subject to bonus scheme rules re eligibility).
- 23 days holiday per year.
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