Energy Advisor

5 days ago

Crawley, West Sussex, United Kingdom Citizens Advice in West Sussex Full time

Energy Advisor Role Overview

This is a fantastic opportunity to make a real difference in the lives of those struggling with energy costs. As an Energy Advisor, you'll help people navigate the complexities of energy usage and affordability, contributing to the fight against fuel poverty and supporting environmental sustainability.

About Us

Citizens Advice in West Sussex is a busy local charity dedicated to providing vital advice and support to individuals and families facing challenges with energy costs. We are committed to fostering a work environment that embraces diversity and promotes equity and inclusion.

Key Responsibilities

  • Energy Advice Delivery: Provide comprehensive energy advice by phone, in person, and at community events, ensuring clients understand their options for managing energy use and reducing costs.
  • Income Maximisation: Carry out benefit checks and debt assessments to help clients increase their income and better manage their finances.
  • Holistic Support: Explore clients' situations thoroughly, signposting and referring them to other relevant services for additional support as needed.
  • Energy Savings Solutions: Offer advice on energy-saving measures, including insulation, and link clients to available savings programs.
  • Community Engagement: Attend and deliver advice at community events, raising awareness of energy-saving options and supporting vulnerable individuals.

Key Skills and Requirements

  • People Skills: Strong interpersonal skills, able to build rapport and communicate effectively with a diverse range of people.
  • Digital Skills: Competent in using digital tools to deliver advice and manage casework.
  • Research and Knowledge: Able to research, stay updated with the latest developments in energy advice, and continuously pursue relevant training.
  • Decision Support: Skilled in explaining complex information in a way that is easy to understand, helping clients make decisions confidently.
  • Target-Driven: Comfortable working to set targets and achieving outcomes that benefit clients and the community.

What We Offer

  • Holidays: 26 days per year (pro rata).
  • Employee Assistance Scheme: Access to confidential support services.
  • Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.
  • Commitment to learning and development: access to training platforms and professional development.
  • Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.

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