Apprentice Service Advisor Crawley Volvo
4 months ago
JOB PURPOSE
The role of the Apprentice Service Advisor is to:
Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction.
Department/Business/Location:
Service department
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
To handle customer enquiries and queries promptly and efficiently.
Maintain high levels of customer satisfaction.
Qualify service and customer requirements to aid diagnosing of vehicle problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration of loan vehicles.
Explain the work carried out on vehicle ensuring customers full authorisation and understanding.
Understand and adhere to manufacturer service requirements.
Maintain relevant systems always ensuring accuracy.
Maintain safe working practices and abide by the working rules and standards of the business.
Skills & Requirements
Essential
Smart appearance.
Energy and enthusiasm.
Attention to detail.
Competency in numeracy, literacy and IT.
Desirable
Full UK driving licence.
Understanding of basic vehicle design, function and location of parts.
Experience
Desirable
No experience required.
Accredited qualification available on completion of training.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
Pay: £13,312.00-£23,795.00 per year
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Crawley Volvo
-
Service Advisor 4 Day Week Crawley Jlr
4 months ago
Crawley, United Kingdom Harwoods Group Full time**Calling All Experienced Automotive Service Advisors** ** 25 days annual leave + Bank Holidays!** ** FREE onsite parking!** ** State of the Art Jaguar Land Rover ARCH facility!** **Hours: 07.30 - 18.30 Tues - Thurs (alternate Monday and Friday off)** JOB PURPOSE The role of the Service Advisor is to: - Be the point of contact for customers requiring...
-
Bodyshop Advisor
2 days ago
Crawley, West Sussex, United Kingdom CV-Library Full timeBodyshop Advisor OpportunityWe are seeking an experienced Bodyshop Advisor to join our team at our bodyshop in Crawley. Our client is a leading dealer franchise representing top brands, offering a long-term career path.Key Responsibilities:Meet and greet customers bringing their vehicles for scheduled and non-scheduled bodywork...
-
Bodyshop Advisor
2 days ago
Crawley, West Sussex, United Kingdom CV-Library Full timeBodyshop Advisor OpportunityWe are seeking an experienced Bodyshop Advisor to join our team at our bodyshop in Crawley. Our client is a leading dealer franchise representing top brands, offering a long-term career path.Key Responsibilities:Meet and greet customers bringing their vehicles for scheduled and non-scheduled bodywork...
-
Bodyshop Advisor
6 days ago
Crawley, West Sussex, United Kingdom Company: Full timeBodyshop Advisor OpportunityWe are seeking an experienced Bodyshop Advisor to join our team at our bodyshop in Crawley. As a Bodyshop Advisor, you will be responsible for meeting and greeting customers, providing high-quality customer service, and ensuring that all repairs are completed to a high standard.Key Responsibilities:Meet and greet customers,...
-
Bodyshop Advisor
6 days ago
Crawley, West Sussex, United Kingdom Company: Full timeBodyshop Advisor OpportunityWe are seeking an experienced Bodyshop Advisor to join our team at our bodyshop in Crawley. As a Bodyshop Advisor, you will be responsible for meeting and greeting customers, providing high-quality customer service, and ensuring that all repairs are completed to a high standard.Key Responsibilities:Meet and greet customers,...
-
Stock Presentation Specialist
4 months ago
Crawley, United Kingdom Harwoods Group Full timeBenefits of the Volvo Stock Presentation Specialist: **25 day annual leave** **Company Pension Scheme** **Progression opportunities - Harwoods Academy** JOB PURPOSE The role of the Stock Presentation Specialist is as follows. Support the management team with all aspects of stock management. To ensure that Volvo stock is presented both physically and...
-
Apprentice Customer Advisor
4 months ago
Crawley, United Kingdom Stellantis &You Full time**Customer Service Advisor Apprenticeship** This role is based at our Crawley Dealership: Fleming Way, Crawley, RH10 9NS **The Role of a Vehicle Service Advisor**: As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service...
-
Service Advisor 4 Day Week Crawley Jlr
4 months ago
Crawley, United Kingdom Harwoods Group Full time** 25 days annual leave + Bank Holidays!** ** FREE onsite parking!** ** State of the Art Jaguar Land Rover ARCH facility!** **Hours: 07,30 - 18.30 Tues - Thurs (alternate Monday and Friday off)** JOB PURPOSE The role of the Service Advisor is to: - Be the point of contact for customers requiring servicing or repair to their vehicles. - Manage the flow...
-
Service Advisor
4 months ago
Crawley, United Kingdom HCP International Full time**Category**:Passenger Cars: Service **Location**:Crawley, West Sussex, United Kingdom **Salary**:£25,000 - £30,000 OTE of £40,000 **Job Ref**:1418 **ROLE DETAILS**: We are in search of a **Service Advisor** to join a beautiful automotive service centre based in **Crawley, West Sussex**. **What They Need in You** - Possess a good attitude to learning...
-
Service Advisor
4 weeks ago
Crawley, United Kingdom ASI Recruitment Full timeService Advisor £30k Basic + Bonus + OT Crawley Area Prestige Main Dealer "Be thankful for customers who complain, you still have the opportunity to make them happy!" Job Opportunity I have been contacted by a good client of mine in Crawley, who is looking for a great Service Advisor to join their team. This is a demanding, but rewarding role, and will...
-
Trainee Parts Advisor
3 months ago
Crawley, United Kingdom ASI Recruitment Full timeApprentice Parts Advisor Wage Based on Age & Experience Clear Progression Path Full Training Given Crawley Area "Believe you can and you're halfway there." - Theodore Roosevelt Job Opportunity Are you interested in a career in the automotive industry? Do you have a knack for organization and a desire to learn and grow in a fast-paced environment? If so, we...
-
Customer Service Champion Crawley Audi
4 months ago
Crawley, United Kingdom Harwoods Group Full timeHarwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire. Established since 1931, we are a...
-
Apprentice Customer Advisor
3 months ago
Crawley, United Kingdom Stellantis UK Full time**Customer Service Advisor Apprenticeship** **The Role of a Vehicle Service Advisor**: As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising...
-
Service Advisor
4 months ago
Crawley, United Kingdom CCM Garages Full time**SERVICE ADVISOR** Position: Service Advisor **Salary**: Up to £25,000 per year Location: Gatwick RH11- Essential that this is commutable Hours: 40 hours per week NO WEEKENDS Holidays: 28 Days per annum (Includes bank holidays) We are currently on the hunt for our newest family member at CCM! The ideal person would either have sales experience and...
-
Customer Service Advisor
2 months ago
Crawley, United Kingdom First Recruitment Services Full timeWe are recruiting for a Customer Service Advisor to join a medical supplier team based in Crawley. You’ll be talking to customers over the telephone to ensure that orders are fulfilled correctly and dealing with any queries. The ideal candidate will have previous experience within a Customer Service setting, ideally talking to customers over the telephone...
-
Service Advisor
4 months ago
Crawley, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Crawley-** Experienced Service Advisor - Franchised Dealership £36,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for...
-
Customer Service Advisor
1 month ago
Crawley, United Kingdom First Recruitment Services Full timeWe are recruiting for a Customer Service Advisor to join a medical supplier team based in Crawley. You’ll be talking to customers over the telephone to ensure that orders are fulfilled correctly and dealing with any queries.The ideal candidate will have previous experience within a Customer Service setting, ideally talking to customers over the telephone...
-
Customer Service Advisor
4 months ago
Crawley, United Kingdom Rapidcare Full time**Introduction** We are an independent, family run business based in Manor Royal, Crawley. The business is focused on supplying patients with prescription medical products via the NHS. As one of the Customer Service Advisors, you will be responsible for speaking with NHS professionals and patients, making sure their orders are fulfilled correctly and any...
-
Patient Services Advisors
3 weeks ago
Crawley, United Kingdom The Smartlist Full timeNational World / Smart Hire are advertising on behalf of an external company.Patient Services AdvisorsOur client is a forward thinking GP surgery with modern premises in Langley Green, Crawley. They are now looking for Patient Services Advisors to join their friendly and welcoming team on a full time or part time basis. This role is very varied and...
-
Service Advisor
2 months ago
Crawley, United Kingdom HCP Group Full timeAre you a customer focused Service Advisor seeking a new career opportunity to work in a professional working environment in the Crawley area? This Aftersales department has a stable team and thriving through teamwork and has an approachable manager. The main duties of the role include: You must have experience working in a dealership to be considered for...