Experience Measurement Lead
2 weeks ago
Job Summary:
This role is responsible for helping Expedia define how it measures and understands the experiences our Partners have when using our products. The successful candidate will have a real opportunity to make their mark and drive an experience-focused culture across our Product teams – providing them with metrics, tools, and insights they've never had before.
Key Responsibilities:
- Collaborate with Product teams to define priority areas for Partner experience measurement.
- Develop and implement the right metrics to measure Partner attitudes and behaviors when using Expedia's Products.
- Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving.
- Enable teams to go 'beyond the metric' and understand associated qualitative feedback and underlying drivers of poor/neutral/great scores.
- Drive a cross-functional working group to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools.
- Evangelize Partner experience metrics, trends, and opportunities to drive an experience-focused culture in the Product team.
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