Guest Services Associate

3 days ago

Reading, Reading, United Kingdom Holiday Inn Reading West Full time
Job Title: Guest Services Assistant

About the Role:

We are seeking a highly motivated and customer-focused Guest Services Assistant to join our team at Holiday Inn Reading West. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience during out-of-hours.

Key Responsibilities:

  • Support the hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to ensure consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer:

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next Steps:

A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and highlight your skills. If successful, you will meet the Business Excellence Manager/Guest Service Manager.

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