Parts Advisor

4 weeks ago


Dalkeith, United Kingdom Pentland Component Parts Ltd Full time
Job Description

Job Title: Parts Advisor

Company: Pentland Component Parts Ltd

Location: Leith branch at 41 St Clair Street, Leith, Edinburgh, EH6 8LB

Job Type: Full-time

Salary: £30,000 to £31,553 - Salary is negotiable depending on experience + Overtime

Contract: Permanent

Hours: Monday to Friday 8am to 5pm with 1 to 2 Saturdays per month 8am to 12.30pm paid at time and a half

Benefits: Company pension, 28 days annual leave (including bank holidays), employee discount scheme, career progression. Overtime, on average, is two Saturdays per month, paid at time and a half.

Job Summary: We are seeking a Parts Advisor to join our team at Pentland Component Parts Ltd. As a Parts Advisor, you will be responsible for serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods.

Key Responsibilities:

  • Answering calls coming into the branch in a friendly and efficient manner.
  • Looking up parts using electronic catalogues, websites and occasionally paper catalogues.
  • Advising customers on what parts they might need, including add-on sales.
  • Checking availability of parts on computer stock records.
  • Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer's level of urgency and van schedules.
  • Ensuring that all customers receive the best all-round service by telephone or in person, over the counter.
  • Learning about new product groups and new brands as they become relevant.
  • Ordering from suppliers when necessary.
  • Cash handling and dealing with spot and account payments.
  • Maintaining shop displays as required.
  • Putting stock away.
  • Liaising with other departments and other branches to ensure transactions and processes are completed correctly.
  • Growing sales by profitable means keeping within the limits of an acceptable branch margin.
  • Dealing with customer problems and queries.
  • Reporting any serious or unresolved problems to your Line Manager or to a Company Director.
  • Communicating effectively with customers and colleagues.
  • Assisting colleagues where required.
  • Providing any other assistance needed to ensure the smooth running of the branch.

Requirements:

  • Experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-driven environment.
  • A can-do, positive attitude.
  • Ability to work well and deliver results under pressure.
  • Organised with great attention to detail.
  • Customer focused.
  • Dynamic, outgoing and energetic.
  • Motivated by sales but able to deal with rejection.
  • Willingness to learn and develop.
  • Team player with the ability also to work independently.
  • Excellent interpersonal and communication skills, both written and verbal.
  • IT Literate.
  • Good knowledge of car parts. Knowledge of MAM cataloguing and main dealer EPCs is also desirable.


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