Parts Advisor
4 weeks ago
Job Title: Parts Advisor
Company: Pentland Component Parts Ltd
Location: Leith branch at 41 St Clair Street, Leith, Edinburgh, EH6 8LB
Job Type: Full-time
Salary: £30,000 to £31,553 - Salary is negotiable depending on experience + Overtime
Contract: Permanent
Hours: Monday to Friday 8am to 5pm with 1 to 2 Saturdays per month 8am to 12.30pm paid at time and a half
Benefits: Company pension, 28 days annual leave (including bank holidays), employee discount scheme, career progression. Overtime, on average, is two Saturdays per month, paid at time and a half.
Job Summary: We are seeking a Parts Advisor to join our team at Pentland Component Parts Ltd. As a Parts Advisor, you will be responsible for serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods.
Key Responsibilities:
- Answering calls coming into the branch in a friendly and efficient manner.
- Looking up parts using electronic catalogues, websites and occasionally paper catalogues.
- Advising customers on what parts they might need, including add-on sales.
- Checking availability of parts on computer stock records.
- Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer's level of urgency and van schedules.
- Ensuring that all customers receive the best all-round service by telephone or in person, over the counter.
- Learning about new product groups and new brands as they become relevant.
- Ordering from suppliers when necessary.
- Cash handling and dealing with spot and account payments.
- Maintaining shop displays as required.
- Putting stock away.
- Liaising with other departments and other branches to ensure transactions and processes are completed correctly.
- Growing sales by profitable means keeping within the limits of an acceptable branch margin.
- Dealing with customer problems and queries.
- Reporting any serious or unresolved problems to your Line Manager or to a Company Director.
- Communicating effectively with customers and colleagues.
- Assisting colleagues where required.
- Providing any other assistance needed to ensure the smooth running of the branch.
Requirements:
- Experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-driven environment.
- A can-do, positive attitude.
- Ability to work well and deliver results under pressure.
- Organised with great attention to detail.
- Customer focused.
- Dynamic, outgoing and energetic.
- Motivated by sales but able to deal with rejection.
- Willingness to learn and develop.
- Team player with the ability also to work independently.
- Excellent interpersonal and communication skills, both written and verbal.
- IT Literate.
- Good knowledge of car parts. Knowledge of MAM cataloguing and main dealer EPCs is also desirable.
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