Customer Support Collections Officer

2 months ago


Solihull, Solihull, United Kingdom Morgan Parkes Recruitment Limited Full time
Job Title: Customer Support Collections Officer

Job Summary:

We are seeking a highly skilled and experienced Customer Support Collections Officer to join our busy team. As a key member of our collections team, you will be responsible for recovering monies due on customer accounts within the current regulatory framework.

Key Responsibilities:

  • Communicate with customers and authorized third parties relating to collections and recoveries activities on Motor Finance accounts.
  • Identify and help customers who may be experiencing financial difficulty.
  • Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery, and determine appropriate action.
  • Agree and monitor forbearance arrangements with customers.
  • Interpret customer's instructions and action.
  • Adhere to agreed company regulation and legislation, such as FCA, DPA, CONC, and MCOB.

Requirements:

  • Previous collections experience is essential.
  • Previous motor finance experience would be desirable.
  • Excellent communication skills.
  • Ability to use own initiative and work within a team.
  • Demonstrate problem-solving and analysis skills with attention to detail and accuracy.
  • Willing to learn new systems quickly using existing IT skills.
  • Ability to adapt to change and remain calm under pressure.

What We Offer:

A competitive salary of £24,750 plus discretionary company bonus of approx £1,500 per annum, and excellent company benefits.

About Us:

Morgan Parkes Recruitment Limited is a well-established financial services business with Platinum Investors in People accreditation. We are committed to employee wellbeing and passionate about creating a flexible and inclusive environment.



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