Customer Support Specialist for D2C Fitness Brand

4 weeks ago


Solihull, Solihull, United Kingdom AMP People Full time
Job Description

We are partnering with a fast-growing wellness startup to find their first full-time Customer Support Executive. This role involves working with customers to provide a world-class support function, helping with day-to-day queries relating to orders, fulfilment, and product issues.

The ideal candidate will have experience in a Customer Support role, ideally for an online D2C brand, and be passionate about providing exceptional customer support across various channels. Experience in sports, fitness, or wellness is a plus.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Work with the brand community to drive engagement and build customer loyalty
  • Collaborate with the team to resolve customer issues and improve overall customer experience

Requirements:

  • Experience in a Customer Support role, ideally for an online D2C brand
  • High-energy, adaptable, and a strong communicator
  • Passion for customer care and community-building

Working Policy: Remote/Hybrid

Team Size: Under 10

Salary: Up to £30,000



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