Head of Commercial and Visitor Experience

1 day ago


London, Greater London, United Kingdom The Courtauld Full time

The Courtauld Institute of Art is seeking an experienced leader to fill the role of Head of Commercial and Visitor Services. As the head of front-of-house operations, you will be responsible for delivering a seamless experience for our visitors across all touchpoints through outstanding, coherent operations.

You will work closely with the Director of Commercial and Visitor Experience to develop and implement a strategy that aligns with the gallery's mission and vision. This includes:

  • Generating income through ticket sales, retail, and other commercial activities
  • Improving operational efficiency and reducing costs
  • Enhancing the visitor experience through effective communication and customer service

The ideal candidate will have a strong background in sales analysis, heritage sector operations, and key audience segmentation. They will also have excellent leadership and teamwork skills, as well as proficiency in Excel, PowerPoint, Word, and Outlook.

The salary for this role is estimated to be around £51,000-£53,000 per annum, depending on experience.



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