Customer Engagement Growth Leader

1 day ago


Manchester, United Kingdom HSO group Full time
About the Job

As a Service Line Director for UK Customer Engagement (CE), you will play a critical role in driving business growth, enhancing customer satisfaction, and building high-performing teams.

Main Responsibilities
  • Business Expansion: Drive market opportunities for CE, lead key accounts, and expand existing relationships to achieve a minimum 30% year-over-year growth in HSO's UK CE business.
  • Profitability: Manage the CE P&L to achieve best-in-class results and meet or exceed financial targets.
  • Client Relationships: Act as an Executive Sponsor for key accounts, guiding colleagues to deliver exceptional client service and secure long-term partnerships.
  • Talent Management: Develop a high-achieving CE team, identifying and nurturing future leaders within HSO.
Essential Requirements
  • Led and grown a multi-disciplinary CE/CRM function, preferably with Microsoft technology expertise.
  • Senior leadership experience in consulting services, with a proven track record of managing complex engagements.
Location and Benefits

This role allows for flexible working arrangements, with options to work from our Reading, Glasgow, or Manchester offices, or from home. Regular travel is expected.

Competitive compensation (£120,000 - £180,000 per annum) includes performance-based bonuses, paid holiday, private healthcare, life assurance, pension, and additional benefits.



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