Workshop Administrator and Receptionist
3 weeks ago
About the Role
We are seeking a highly organized and communicative individual to join our Workshop team as a Workshop Administrator and Receptionist. As the first point of contact within the workshop, you will be responsible for greeting visitors, taking phone calls, and providing administrative support to the team.
Key Responsibilities
- Provide exceptional customer service to drivers and visitors, ensuring a positive experience for all
- Manage and maintain accurate records of vehicle progress, defects, and breakdowns using internal systems and Fleet Management software
- Collaborate with the Workshop Team and suppliers to ensure effective communication and timely completion of tasks
- Perform a wide range of administrative tasks, including data entry, document preparation, and filing
- Assist with various Workshop activities, such as locating parts, collecting/delivering vehicles, and supporting the overall operation of the Workshop
About You
To be successful in this role, you will possess:
- Excellent communication, administrative, and numerical skills
- A proactive outlook, good time management skills, and the ability to prioritize a workload
- Flexibility and a willingness to undertake a wide range of tasks to assist the overall Workshop operation
- An understanding of the importance of an effective planned preventative maintenance regime
What We Offer
As a colleague at Derby City Council, you will have the opportunity to work in a dynamic and supportive environment, with access to:
- Flexible work/life balance scheme
- Hybrid working
- Modern office environment
- Continued professional development opportunities and career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
- Local Government Pension Scheme
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme and free cycle training
- Employee Assistance Programmes and Support
- Access to our Equality Employee Networks
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