Medical Device Support Specialist
3 days ago
We are seeking a skilled Field Service Engineer to provide top-quality repair, maintenance, and customer support for life support and medical devices in East Anglia and North London.
About the RoleThis position offers an opportunity to work in a dynamic, hands-on environment within the medical device industry, ensuring products are in optimal condition for hospitals and other healthcare facilities.
- Identify and close service contract opportunities in the assigned territory.
- Provide training on the operation of life support equipment to both internal and external teams.
- Respond to customer service and technical queries promptly.
- Maintain and update technical product knowledge to offer comprehensive customer training and support.
- Strengthen customer relationships through high-quality, courteous, and professional service.
- Participate in the company's 24/7 support service, on a rotational basis, for emergency equipment delivery or support.
- Strong interpersonal skills for building relationships with healthcare staff.
- Full UK driving licence, with flexibility to travel both within the UK and occasionally overseas.
The ideal candidate will have:
- Experience in servicing operating theatre or critical care products.
- A background in the healthcare or medical device industry.
- The ability to deliver clear, professional training on a range of medical equipment.
- Awareness of healthcare regulations and quality standards within UK and international markets.
This role comes with a competitive salary of up to £38k per year, as well as:
- 25 days' holiday, rising to 28, plus bank holidays
- Compressed 4-day work week and flexible working options
- Enhanced pension scheme, including salary sacrifice
- Performance bonus schemes and sharesave options
- Comprehensive well-being support and healthcare cash plan
- Life assurance, parental leave, and electric car benefits
- Access to Cycle to Work, SmartTech, and employee referral schemes
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