Customer Service Representative

1 week ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Overview

We are seeking a skilled Customer Service Advisor to join our team at Hastings Direct. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing support to our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Meet or exceed customer service targets and key performance indicators.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Previous customer service experience, preferably in a call center environment.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading insurance company.


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