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Customer Service Representative

2 months ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Overview

**Customer Service Role at Hastings Direct**

This part-time position at Hastings Direct requires a customer-focused individual to provide exceptional service to our clients. As a customer service representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide product information and recommendations to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with customer relationship management software

What We Offer:

  • A competitive hourly rate
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The chance to work for a leading insurance company