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Customer Service Representative

2 months ago

South Benfleet, Essex, United Kingdom USP College Full time
Job Overview:

We are seeking a highly motivated and enthusiastic individual to join our team as a Casual Receptionist/Supervisor. As a key member of our team, you will be responsible for providing exceptional customer service, handling bookings and enquiries, and supervising the day-to-day running of our sport centre.

Duties and Responsibilities:
  • Provide excellent customer service to students, staff, and customers, ensuring a positive and professional experience.
  • Communicate effectively with colleagues and management to ensure seamless operations.
  • Supervise and support the team, providing guidance and training as needed.
  • Manage bookings, enquiries, and membership sales, ensuring accurate and efficient processing.
  • Contribute to the development and implementation of policies and procedures to ensure a safe and healthy environment.
  • Participate in staff meetings and training sessions to stay up-to-date with college initiatives and best practices.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Ability to work effectively as part of a team and independently.
  • Highly motivated and enthusiastic individual with a positive attitude.
  • First Aid qualification and knowledge of health and safety procedures.
  • Previous experience in a supervision role or customer-facing position.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A chance to make a real difference in the lives of our students and staff.