IT Service Delivery Specialist

2 weeks ago


South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

**About Vertex IT Solutions Ltd**

We are a well-established Managed Service Provider with 22 years of experience in supporting clients in various regions. Our company's core values revolve around providing exceptional customer service, ensuring timely and efficient delivery of solutions to support our clients' businesses.

We offer career progression opportunities and a great team working environment. Due to our continued success, we are seeking a Field Service Engineer to join our talented team.

The ideal candidate will be responsible for all onsite service and support needs for our customers. This includes troubleshooting technical issues related to workstations, servers, printers, networks, and vendor-specific hardware and software.

Some key responsibilities include:

  • Providing IT support for Microsoft-related technologies such as Windows Server, Exchange, SQL, and SharePoint
  • Supporting Cloud technologies like Office 365, Azure, and Intune
  • Implementing and maintaining disaster recovery solutions
  • Offering technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
  • Implementing and supporting remote access solutions, including VPN, Terminal Services, and Citrix

The successful candidate will also be responsible for documenting system reviews and recommendations, communicating with customers about incident progress, and escalating service issues when necessary.

This role requires excellent communication skills, problem-solving abilities, and a strong understanding of IT concepts. If you are self-motivated and able to work in a fast-paced environment, we encourage you to apply.

Key Skills and Qualifications:

  • Bachelor's degree in Computer Science or a related field
  • Minimum 2-3 years of experience in IT support or a related field
  • Excellent problem-solving and communication skills
  • Familiarity with ITIL framework and industry standards
  • Ability to work effectively in a team environment

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive team environment


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