Service Delivery Assistant

3 weeks ago


South Cerney, Gloucestershire, United Kingdom Infinigate UK & Ireland Full time

Job Title: Service Delivery Assistant

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Location: UK & Ireland

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Job Description\

Infinigate Global Services offers a fantastic growth opportunity for a confident administrator to join our team as a Service Delivery Assistant for an initial fixed-term period of 6 months. This role can be fully remote with the option of attending our offices to enjoy the wider team culture.

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Responsibilities\

As a Service Delivery Assistant, you will work closely with our Service Delivery Team, handling day-to-day administrative aspects of the Infinigate Support service and the ITSM Tool. Your responsibilities will include monitoring and responding to incoming customer queries, monitoring support tickets as required, and assisting the Service Desk teams with contract and contact queries.

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Requirements\

To succeed in this role, you will need strong literacy and numeracy skills, the ability to continue working efficiently and accurately under pressure, and experience using Microsoft Office suite applications such as Word, Excel, and Outlook.



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