Field Service Technology Expert
5 days ago
About the Role
We are looking for a highly skilled Field Service Engineer to join our team at Vertex IT Solutions Ltd.
As a Senior Field Service Engineer, you will play a vital role in providing onsite service and support for customers, undertaking project work, and writing technical reports.
Responsibilities:
- Deliver onsite service and support for customers covering technology including workstations, servers, printers, networks, vendor-specific hardware, and software.
- Manage project work and pre-sales audits.
- Compose technical reports and collaborate with the Sales team as necessary.
Technical Skills:
- Provide IT support for Microsoft core business applications and virtual environments built on Citrix, Microsoft, and VMware.
- Offer support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Leverage cloud technologies: Office 365, Azure, Intune, etc.
- Implement disaster recovery solutions and provide support.
- Conduct network-level technical services and support: WAN and LAN connectivity, routers, firewalls, and security.
- Implement remote access solutions and provide support: VPN, Terminal Services, and Citrix.
Work Environment:
- Competitive salary: £47,500 per annum.
- Dynamic and supportive team environment.
- Opportunities for career growth and development.
- Regular recognition and rewards for outstanding performance.
Requirements:
- Excellent interpersonal skills, including telephony and communication skills.
- Diagnosis skills for technical issues.
- Able to multitask and adapt quickly to changes.
- Technical awareness to match resources with technical issues.
- Service awareness of key IT services provided.
- Understanding of support tools and techniques.
- Typing skills for quick and accurate entry of service request details.
- Self-motivation in a fast-paced environment.
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