Field Service Technology Expert

5 days ago


South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

About the Role

We are looking for a highly skilled Field Service Engineer to join our team at Vertex IT Solutions Ltd.

As a Senior Field Service Engineer, you will play a vital role in providing onsite service and support for customers, undertaking project work, and writing technical reports.

Responsibilities:

  • Deliver onsite service and support for customers covering technology including workstations, servers, printers, networks, vendor-specific hardware, and software.
  • Manage project work and pre-sales audits.
  • Compose technical reports and collaborate with the Sales team as necessary.

Technical Skills:

  • Provide IT support for Microsoft core business applications and virtual environments built on Citrix, Microsoft, and VMware.
  • Offer support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Leverage cloud technologies: Office 365, Azure, Intune, etc.
  • Implement disaster recovery solutions and provide support.
  • Conduct network-level technical services and support: WAN and LAN connectivity, routers, firewalls, and security.
  • Implement remote access solutions and provide support: VPN, Terminal Services, and Citrix.

Work Environment:

  • Competitive salary: £47,500 per annum.
  • Dynamic and supportive team environment.
  • Opportunities for career growth and development.
  • Regular recognition and rewards for outstanding performance.

Requirements:

  • Excellent interpersonal skills, including telephony and communication skills.
  • Diagnosis skills for technical issues.
  • Able to multitask and adapt quickly to changes.
  • Technical awareness to match resources with technical issues.
  • Service awareness of key IT services provided.
  • Understanding of support tools and techniques.
  • Typing skills for quick and accurate entry of service request details.
  • Self-motivation in a fast-paced environment.

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