Technical Support Services Manager

2 weeks ago


South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

**Vertex IT Solutions Ltd** is a leading provider of IT services, seeking an experienced Field Service Engineer to join our team.

We are committed to delivering high-quality solutions that meet the evolving needs of our clients. Our company culture emphasizes innovation, teamwork, and customer satisfaction.

The successful candidate will be responsible for all onsite service and support needs for our customers, including troubleshooting technical issues related to workstations, servers, printers, networks, and vendor-specific hardware and software.

Some key responsibilities include:

  • Providing IT support for Microsoft-related technologies such as Windows Server, Exchange, SQL, and SharePoint
  • Supporting Cloud technologies like Office 365, Azure, and Intune
  • Implementing and maintaining disaster recovery solutions
  • Offering technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
  • Implementing and supporting remote access solutions, including VPN, Terminal Services, and Citrix

The ideal candidate will have a strong understanding of IT concepts, excellent communication skills, and the ability to work effectively in a team environment. If you are self-motivated and able to adapt quickly to new challenges, we encourage you to apply.

Key Responsibilities:

  • Provide IT support for customers on-site
  • Troubleshoot technical issues related to workstations, servers, printers, networks, and vendor-specific hardware and software
  • Implement and maintain disaster recovery solutions
  • Offer technical services and support at the network level
  • Implement and support remote access solutions

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • Minimum 2-3 years of experience in IT support or a related field
  • Excellent problem-solving and communication skills
  • Familiarity with ITIL framework and industry standards
  • Ability to work effectively in a team environment

Compensation:

  • Salary: £52,000 - £62,000 per annum
  • Benefits package including health insurance, retirement plan, and paid time off


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