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UK Guest Services Manager
2 months ago
This role is responsible for delivering exceptional guest and colleague experiences within the assigned UK portfolio. The successful candidate will be a customer-focused leader who can inspire and motivate a team to provide outstanding service.
Key Responsibilities- Develop and implement strategies to enhance the guest experience, ensuring a seamless and personalized service.
- Lead and manage a team of guest experience professionals, providing coaching and development opportunities to ensure they have the skills and knowledge to deliver exceptional service.
- Collaborate with stakeholders to understand business needs and develop solutions to meet those needs.
- Monitor and report on key performance indicators, identifying areas for improvement and implementing changes to drive service excellence.
- Ensure compliance with company policies and procedures, including health and safety, environment, and risk management.
- Develop and maintain relationships with key stakeholders, including clients, colleagues, and vendors.
- Proven experience in a customer-facing role, with a track record of delivering exceptional service.
- Strong leadership and management skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to analyze data and identify areas for improvement, with a focus on driving service excellence.
- Knowledge of company policies and procedures, including health and safety, environment, and risk management.
As a Guest Experience Manager with Integral UK Ltd, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
