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Soft Services Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom VINCI Facilities Full time
Job Title: Soft Services Manager

We are seeking an experienced Soft Services Manager to lead our facilities team at the new UCL campus in Stratford. The successful candidate will have a background in Facilities Management, biased towards Soft Services, and a proven track record of delivering exceptional standards on service contracts.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
  • Manage a team of soft services staff, ensuring they are properly trained, motivated, and equipped to deliver high-quality services
  • Ensure compliance with HSE regulations, including robust follow-up on accidents and incidents
  • Monitor and evaluate the quality of facility services provided, identifying areas for improvement and implementing changes as needed
  • Undertake regular audits, including night shift audits, to ensure services are delivered to the required standard
Requirements:
  • Proven experience in facilities services, with a focus on soft services management
  • Experience working within an educational facility
  • Excellent leadership and people management skills, with the ability to motivate and inspire teams
  • Strong customer service orientation, with a track record of building and maintaining client relationships
  • SMSTS and/or knowledge of Risk Assessments (desirable)
  • IOSHH / NEBOSH qualification

Why join VINCI Facilities?

VINCI Facilities is a leading provider of facilities management services, with a strong reputation for delivering high-quality services to our clients. As a Soft Services Manager with VINCI Facilities, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our business.