IT Service Delivery Manager
4 weeks ago
We're seeking an experienced IT Service Delivery Manager to lead our desktop services team and drive service improvement in a growing technology environment. As a key member of our IT team, you'll oversee the delivery of new applications and ensure smooth transitions from development to operational teams.
As the IT Service Delivery Manager, you'll head up a team of two Desktop Support Analysts, guiding them to provide excellent customer-focused service while continuously improving operations. You'll collaborate with other tech teams and external suppliers, ensuring smooth delivery and support.
Key Responsibilities- Lead the IT service delivery team to maintain and improve service delivery across the business.
- Take charge of desktop deployment, application tools, and troubleshooting.
- Develop and mentor your team, fostering collaboration and a positive working environment.
- Ensure smooth project transitions from development to operational teams.
- Leadership and people management skills, with a proven ability to mentor a team.
- Experience in troubleshooting end-user devices, along with expertise in Active Directory and Group Policy.
- Strong communication skills with a customer service focus.
- Ability to manage multiple priorities under pressure and proactively drive improvements.
This is a fantastic opportunity for someone looking to step up into a management role while remaining hands-on in a technology-driven business. With hybrid working options and an emphasis on team development, it's a great chance to grow both personally and professionally.
LocationHertfordshire (Hybrid Remote Working)
Salary£50,000 - £55,000 with up to 15% personal performance bonus and 33 days annual leave including Bank Holidays.
Send your CV now to become a key player in a forward-thinking technology team
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