Senior Driver Operations Manager
6 days ago
Job Title: Senior Driver Operations Manager
We are seeking a highly skilled and experienced Senior Driver Operations Manager to join our team at Govia Thameslink Railway. As a key member of our operations team, you will be responsible for leading and managing a designated group of drivers to deliver a high-performing workforce in line with our specific standards in safety, performance, and customer service expectations.
Key Responsibilities:
- Lead and manage a team of drivers to achieve excellent performance and customer service standards.
- Develop and implement customer service standards that change the culture and raise the professionalism of drivers across GTR.
- Drive team performance through excellent engagement and utilize the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance.
- Maintain a professional relationship with Trade Union Representatives and ensure effective communication with the team.
Requirements:
- Strong people leadership skills with the ability to inspire teams.
- Strong interpersonal skills with the ability to develop and maintain a professional relationship with Trade Union Representatives.
- Effective oral and written communication skills.
About Us:
We are passionate about having a strong and diverse workforce. We encourage women and those from Black, Asian and Minority Ethnic communities to apply.
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