Senior Driver Operations Manager

7 days ago

Eastbourne, East Sussex, United Kingdom Govia Thameslink Railway Full time

Job Title: Senior Driver Operations Manager

We are seeking a highly skilled and experienced Senior Driver Operations Manager to join our team at Govia Thameslink Railway. As a key member of our operations team, you will be responsible for leading and managing a designated group of drivers to deliver a high-performing workforce in line with our specific standards in safety, performance, and customer service expectations.

Key Responsibilities:

  • Lead and manage a team of drivers to achieve excellent customer service and safety standards
  • Develop and implement customer service standards to raise the professionalism of drivers across GTR
  • Drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance

Requirements:

  • Strong people leadership skills
  • Strong interpersonal skills with the ability to inspire teams
  • Developing and maintaining a professional relationship with Trade Union Representatives
  • Effective oral and written communication skills

We're passionate about having a strong and diverse workforce. We're looking for enthusiastic individuals with great interpersonal skills from all backgrounds, and particularly encourage women and those from Black, Asian and Minority Ethnic communities to apply.

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