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Claims Handler
2 months ago
We are seeking a highly organized and dynamic Claims Handler to join our Fleet and Specialist product team. This individual will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury claims (Portal and Non-Portal). The successful candidate will provide exceptional service and relationship management to our Fleet customers.
Key Responsibilities:- Validate all claims for indemnity and fraud.
- Assess liability, including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilizing the resource of specialist in-house motor engineers.
- Ensure indemnity spend is minimized by commercial decision making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other ad-hoc task as the needs of the business dictate.
- Persuasive, strong, and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organization skills with the ability to prioritize tasks.
- Ability to fact-find and analyze information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?Acorn Insurance wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays).
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Generous Company Pension Scheme.
- Perk Box Online & High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
- Free Hot Drinks.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
