Benefits Team Lead

3 weeks ago


Manchester, United Kingdom AJ Bell Management Limited Full time
About the Role
Are you a seasoned professional with a passion for leading teams and delivering exceptional customer service? Do you have experience in pensions and benefits administration? We are seeking an experienced Benefits Team Lead to join our AJ Bell Management Limited team

About the Job
This is a fantastic opportunity to work with a leading financial services company, where you will be responsible for leading our Benefits Teams in offering excellence in the processing of benefit cases. You will manage the workload of the team, ensuring that all team administration is completed in line with group procedures and within service level agreements.

Your Key Responsibilities
- Manage the workload of the team to ensure that all team administration is completed in line with group procedures and within service level agreements.
- Mentor and coach team members to assist and develop their skills, offering guidance on specific procedures and processes.
- Monitor ongoing benefits cases and process them in line with service level agreements.
- Maintain records of work completed by the team and provide regular reports to the Manager, including KPIs and monthly MI.
- Carry out general administration duties, including answering client/adviser queries regarding benefits, maintaining a diary and spreadsheet system in line with service level agreements.

What We Offer
- A competitive salary of £28,000 - 30,000 per annum, depending on experience.
- 26 days holiday increasing up to 31 days with service, plus bank holidays.
- Casual dress code.
- Discretionary bi-annual bonus.
- Contributory pension scheme.
- Buy as you earn share scheme.
- Enhanced maternity/paternity scheme from day one.
- Bike loan.
- Season ticket loan portal.
- Discounted PMI and Dental.
- On-site gym and personal trainer led classes.
- Free social events and more.

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