Lean Agile Coach

3 weeks ago

Manchester, United Kingdom First Central Services UK Ltd Full time

About First Central Services UK Ltd

We're an innovative, market-leading insurance company. Our mission is to protect the things our customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.

Role: Ways of Working Enablement Coach

We're looking for a seasoned thought leader in Lean Agile to join our Operational Excellence team in either our Salford Quays or Haywards Heath office.

As a Ways of Working Enablement Coach, you'll be a servant leader, supporting all areas of First Central in their journey to increased business agility and continuous improvement. You will serve as a culture change champion, embodying lean agile principles, behaviours, and mindset that enable the business to define and deliver desired business outcomes, optimising flow and delivering value at the highest quality.

Key Responsibilities

  • Support the business in developing The First Central Way of Working, with a people-focused approach to empowerment, servant leadership, and coaching.
  • Coaching others in the principles, systems, and tools within The First Central Way of Working to ensure they reflect the best known and emerging approaches to solve both the here and now and emerging customer and company problems, drawing on knowledge of best practice across lean, six sigma, systems thinking, agile, kanban, scrum, value flow, quality, etc.
  • Support the business to define the experiments to expand their knowledge threshold in pursuit of delivering customer value.
  • Coach on value enablement using a range of tools and techniques to ensure clear and measurable outcomes.
  • Build and maintain strong, effective working relationships with senior leadership and Exec, influencing business leaders to progressively adopt a culture of continuous improvement/lean agile mindset.
  • Providing thought leadership with the aim to successfully build business-wide lean agile capabilities, with a strong focus on customer outcomes.
  • Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance.
  • Work closely with The First Central Academy and PMO to identify and close capability gaps through coaching and development of internal training offerings.
  • Any other reasonable duties as required.

Requirements

  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
  • Seasoned thought leader in Lean Agile, with a demonstrable track record of being able to effectively apply the theory to practice.
  • 5 years' experience leading Lean Agile programme(s) at a leadership level.
  • Experience of establishing a culture of embracing a Lean Agile mindset and developing internal capability through up-skilling existing people.
  • Ability to tailor Lean Agile approach and solution delivery depending on business and customer needs, ensuring suitable, framework-agnostic ways of working prevail.
  • Strong stakeholder management and coaching experience, including at Executive level.
  • Experience in leading people through cultural change.
  • Solid understanding of Lean Agile bodies of knowledge, including supporting, tools, systems, and principles.
  • Strong understanding of the Company objectives and operations.
  • Good understanding of regulatory requirements specific to the Company and the functions under control.

What We Offer

People-first approach. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, and supportive. Take a look at our perks in full.

Interested? Our Talent team can tell you everything you need to know about what we want and what we're offering. Feel free to get in touch.

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