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Customer Retention Manager

2 months ago

Bracknell, Bracknell Forest, United Kingdom Signet Recruitment and Retention Full time
Customer Retention Specialist

Are you a seasoned professional with a strong understanding of retail Aftersales operations and a passion for delivering exceptional customer experiences?

We're seeking a highly skilled Customer Retention Specialist to join our team at Signet Recruitment and Retention. As a key member of our Customer Operations team, you will play a critical role in driving customer retention and loyalty across our Honda customer base.

Main Responsibilities:
  • Manage the daily operational management of our retention product suite across all product groups for the UK market.
  • Create and deliver monthly retention product performance reports to inform business decisions.
  • Set retention product retailer targets and track performance against these targets.
  • Develop and implement continuous improvement initiatives to achieve targets and enhance performance via our field teams.
  • Ensure marketing assets for our retention product range are relevant and support promotion and sales performance.
  • Review and evolve our programme portfolio to deliver industry-leading customer propositions.
  • Support the tender and contract process for all retention product business partners.
  • Design and deliver workshops to develop retention product experts within our field teams.
Requirements:
  • Strong understanding of retail Aftersales operations and environment.
  • Ability to make sound recommendations based on facts and market research.
  • Advanced Excel skills.
  • Confident analytical skills.

We offer a competitive salary of £38,000, a 35-hour working week, private healthcare, a car scheme for friends and family, and a 1pm finish on Fridays. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you.