Administrative Support Professional for Sales and Customer Success
17 hours ago
About the Role:
We are seeking an experienced Administrative Support Professional to join our team at OKB KONE plc. As a key member of our Sales and Customer Success department, you will provide high-quality administrative support to our salespersons and supervisors, enabling them to focus on customer-facing activities.
Responsibilities:
- Provide general administration support, including email management, phone calls, customer reports, and reconciliations of customer portals
- Enter fitter scheduling plans into Konect, coordinate changes/updates of maintenance plans in SAP, and manage work center data changes
- Support field supervisor tasks, repair and insurance visit planning, and communication with customers
- Create trackers for all customers and outstanding insurance defects
- Support technicians and supervisors in material-related requests, including PR creation, availability checks, and delivery follow-ups
- Update customer portals and compile/send reports to customers
Specialized Administration and Support Tasks:
- Support 3rd party inspection administration, analyzing inspection needs, scheduling individual inspections, and following up on inspection reports
- Support customer reporting, verifying and inputting customer data into customer portals, providing reports for key accounts, and preparing working instructions for KONE SSC
Requirements:
- Good administrative skills, preferably from a construction or service industry environment
- Experience in inter-office and customer communications
- Excellent customer service skills
- Attention to detail and ability to prioritize workload
- Good communication skills in both spoken and written English
- User knowledge of SAP and/or SFDC is desirable
- Intermediate Excel skills and proficiency in MS Office tools
What We Offer:
- A competitive salary of around £28,000 - £35,000 per annum, depending on location and experience
- 25 days' annual leave, company pension scheme, employee assistance programme, PDI, life assurance, cycle to work scheme, and Kone discounts
- Quarterly commission and opportunities for professional growth and development
How to Apply:
Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.
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