Sales Support Specialist
1 month ago
Purpose
The Sales Support Specialist at KONE plays a vital role in ensuring the smooth operation of the sales team. This involves managing administrative tasks, customer accounts, and assisting with sales processes in the pre-sales phase to help the team achieve its targets.
Key Experiences & Skills:
Sales support, manage pricing and tender offering
- Supports salesperson during tender submissions by gaining quotations for subcontractors and third-party items required.
- Completion of requests for credit checks.
- Completion of PQQs and quality questionnaires on tender returns
- Utilises Tendering tools and CRM to collate documentation.
- Collaborates with sales personnel to ensure accurate customer data (CRM).
- Creation of Asset Management reports following surveys
Customer relationship coordination
- Supports development of customer relationships, customer loyalty and satisfaction.
- Qualifies leads with customers and organises sales visits.
Manage Sales Funnel
- Collaborates with the sales and operational teams to drive results through orders, contracts.
- Owns the Coordination and submission of tenders.
People
- Collaborates with Internal teams.
- Engages with the team members to achieve better results through sharing of best practices.
Key Skills & Experiences
- Previous experience in Sales or Customer Service desirable.
- Advanced Microsoft and CRM literacy.
- Good administrative skills.
- Excellent interpersonal and team working skills.
- Effective communication skills in English (written and spoken).
- Attention to detail.
Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Kone Discounts, Bonus, Hybrid Working.
MOD - Modernization
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