Genuine Restaurants Group Front Desk Staff
4 weeks ago
We are looking for a Genuine Restaurants Group Front Desk Staff member to join our team at Smash and Grab in Hammersmith.
This role requires a friendly and welcoming individual who can provide excellent customer service and contribute to a positive dining experience.
You will be responsible for:
- Greeting guests warmly and professionally, ensuring they feel welcomed.
- Guiding guests through the menu, offering detailed descriptions.
- Taking and accurately inputting orders, ensuring attention to guests' dietary restrictions.
- Serving food and beverages promptly.
- Maintaining a clean, organized dining area and assisting in setting up tables before service.
- Ensuring guests have an exceptional experience by checking in with them regularly and addressing any concerns or requests.
- Collaborating with the kitchen to ensure timely service.
- Handling payment transactions and processing billing accurately.
- Upholding health and safety standards and adhering to restaurant policies.
Requirements:
- Exceptional customer service skills and a passion for hospitality.
- Ability to work in a fast-paced environment while maintaining high standards of service.
- Strong communication skills and an ability to work well in a team.
- Professional appearance and demeanor.
- Able to commit to every Thursday, Friday and Saturday evening shifts.
About the Opportunity:
We offer:
- Working for an independent business with multiple expansion projects.
- A good work-life balance.
- Competitive pay - package dependent on experience.
- Cycle to work scheme.
- Employee discounts in Larder Shops and Sam's Restaurants.
- Company events & staff parties.
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