Genuine Restaurants Group Front Desk Staff

4 weeks ago


London, Greater London, United Kingdom Sam's, Genuine Restaurants Group Full time

We are looking for a Genuine Restaurants Group Front Desk Staff member to join our team at Smash and Grab in Hammersmith.

This role requires a friendly and welcoming individual who can provide excellent customer service and contribute to a positive dining experience.

You will be responsible for:

  • Greeting guests warmly and professionally, ensuring they feel welcomed.
  • Guiding guests through the menu, offering detailed descriptions.
  • Taking and accurately inputting orders, ensuring attention to guests' dietary restrictions.
  • Serving food and beverages promptly.
  • Maintaining a clean, organized dining area and assisting in setting up tables before service.
  • Ensuring guests have an exceptional experience by checking in with them regularly and addressing any concerns or requests.
  • Collaborating with the kitchen to ensure timely service.
  • Handling payment transactions and processing billing accurately.
  • Upholding health and safety standards and adhering to restaurant policies.

Requirements:

  • Exceptional customer service skills and a passion for hospitality.
  • Ability to work in a fast-paced environment while maintaining high standards of service.
  • Strong communication skills and an ability to work well in a team.
  • Professional appearance and demeanor.
  • Able to commit to every Thursday, Friday and Saturday evening shifts.

About the Opportunity:

We offer:

  • Working for an independent business with multiple expansion projects.
  • A good work-life balance.
  • Competitive pay - package dependent on experience.
  • Cycle to work scheme.
  • Employee discounts in Larder Shops and Sam's Restaurants.
  • Company events & staff parties.

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