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Front of House Hospitality Specialist

1 month ago

London, Greater London, United Kingdom Sam's, Genuine Restaurants Group Full time

We are seeking a skilled Front of House Hospitality Specialist to join our team at Smash and Grab in Hammersmith.

This role offers the opportunity to showcase your excellent customer service skills and contribute to a fast-paced and dynamic environment.

You will be responsible for delivering a memorable experience for our guests, ensuring they feel welcomed and valued throughout their visit.

Main Responsibilities:

  • Greet guests warmly and professionally, ensuring they feel welcomed.
  • Guide guests through the menu, offering detailed descriptions.
  • Take and accurately input orders, ensuring attention to guests' dietary restrictions.
  • Serve food and beverages promptly.
  • Maintain a clean, organized dining area and assist in setting up tables before service.
  • Ensure guests have an exceptional experience by checking in with them regularly and addressing any concerns or requests.
  • Collaborate with the kitchen to ensure timely service.
  • Handle payment transactions and process billing accurately.
  • Uphold health and safety standards and adhere to restaurant policies.

Key Qualifications:

  • Exceptional customer service skills and a passion for hospitality.
  • Ability to work in a fast-paced environment while maintaining high standards of service.
  • Strong communication skills and an ability to work well in a team.
  • Professional appearance and demeanor.
  • Able to commit to every Thursday, Friday and Saturday evening shifts.

About the Opportunity:

We offer:

  • Working for an independent business with multiple expansion projects.
  • A good work-life balance.
  • Competitive pay - package dependent on experience.
  • Cycle to work scheme.
  • Employee discounts in Larder Shops and Sam's Restaurants.
  • Company events & staff parties.