Front Desk Manager

1 week ago


London, Greater London, United Kingdom Roka Restaurants Full time
Job Overview

Roka Restaurants, a renowned collection of contemporary Japanese Robatayaki restaurants, is seeking an exceptional Front Desk Manager to join their team. Based in one of their four London locations, this individual will be responsible for creating unforgettable experiences for guests.

With a passion for Japanese cuisine and a proven track record as a Front Desk Manager in a luxury high-volume restaurant, the ideal candidate will be a natural team player who excels in a fast-paced environment.

Responsibilities
  • Build a culture where every guest feels valued and recognized, delivering personalized experiences that exceed expectations.
  • Take charge of guest relationship programs, ensuring seamless interactions that leave a lasting impression.
  • Oversee reception shifts, guaranteeing a smooth operation and effective communication with teams.
  • Handle calls with warmth and efficiency, addressing guest needs with care and attention.
  • Contribute fresh ideas to boost revenue and support their success with regular feedback.
Requirements
  • A genuine love for culinary experiences and a passion for Japanese cuisine.
  • Proven experience as a Front Desk Manager in a luxury high-volume restaurant.
  • Natural team player with excellent communication skills and adaptability.
  • Friendly, customer-oriented approach with a talent for creating memorable dining experiences.
What We Offer
  • Incredible career growth opportunities with a world-renowned brand.
  • International possibilities across five incredible brands.
  • Shared family meals and rewards & recognition program.
  • Staff discount across the Azumi group worldwide.


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