Senior Payment Operations Manager

4 weeks ago


London, Greater London, United Kingdom Amazon UK Services Ltd. Full time
Job Title: Senior Payment Operations Manager

Amazon UK Services Ltd. is seeking a highly motivated and experienced Senior Payment Operations Manager to join our team in London. As a key member of our Payment Operations team, you will be responsible for driving operational excellence in our payment methods and delivering a world-class customer experience for our mutual customers.

Key Responsibilities:
  • Manage the onboarding of new International Partners and payment methods to drive excellence and a world-class customer experience.
  • Partner with internal customers to identify points of friction, build a business case, set requirements, and advocate for customer experience improvement projects.
  • Serve as a hands-on analyst, resolving escalations, gathering data, and driving projects to completion.
  • Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
Requirements:
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience in program or project management.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
What We Offer:

As a Senior Payment Operations Manager at Amazon UK Services Ltd., you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our business. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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