Customer Support Specialist

5 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Trinity Estates Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Advisor to join our team at Trinity Estates. As a key member of our property management team, you will be responsible for providing exceptional customer service to our clients and property managers.

Key Responsibilities
  • Customer Enquiries: Respond to a range of customer enquiries in a timely and professional manner, providing accurate and helpful information to resolve issues.
  • Portfolio Administration: Manage the administration of our property portfolio, including requisitioning and provision of information to team members and clients as required.
  • Communication: Develop and maintain effective communication with clients, property managers, and internal stakeholders to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer issues in a logical and methodical manner, using sound judgment and decision-making skills.
  • Process Improvement: Contribute to the development and implementation of processes to improve customer satisfaction and retention rates.
Requirements
  • Communication Skills: Excellent written and verbal communication skills, with the ability to present information in a clear and concise manner.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to evaluate options and make informed decisions.
  • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
  • Technical Skills: Proficient in using technology to manage customer interactions and administrative tasks.

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