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Sales Support Coordinator
2 months ago
We are seeking a highly organized and customer-focused Sales Support Coordinator to join our team at Think Specialist Recruitment. As a Sales Support Coordinator, you will play a vital role in ensuring the smooth operation of our sales support function.
Key Responsibilities- Collaborate with Cross-Functional Teams: Work closely with Front Office, Supply Planning, and other functions to ensure seamless communication and coordination.
- Manage Stock Shortages: Identify and resolve stock shortages in a timely and efficient manner.
- Out-of-Stock Allocation Rules: Manage out-of-stock allocation rules for Sales Orders & Purchase Orders to ensure optimal inventory management.
- Product Lifecycle Management: Oversee the management of product lifecycle phase out/in to ensure minimal disruption to sales operations.
- Customer Experience: Take ownership of customer issues and provide exceptional support to ensure high levels of customer satisfaction.
- Internal Stakeholder Management: Ensure internal stakeholders' activities are driven by customer priorities to maintain a customer-centric approach.
- Compliance: Adhere to company Corporate Standards at all times.
- Candidate Experience: A customer-focused attitude with excellent communication skills.
- Previous Experience: Previous experience within a customer service, supply chain, or logistics role.
- Logistics Knowledge: Understanding of logistics, inventory management, and supply chain processes.
- Problem-Solving Skills: Excellent problem-solving and influencing skills.
- Organizational Skills: High level of organization and time management skills.
- Technical Skills: MS Office knowledge and SAP knowledge (or similar ERP systems) is strongly desired.