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IT Support Specialist
2 months ago
We are seeking a skilled and motivated IT Support Specialist to join our team at Wanstor Network Services. As a Desktop Support Technician, you will play a critical role in ensuring the seamless operation of hardware for our hospitality customers.
Key Responsibilities- Hardware Building and Repair: Assemble, configure, and repair various hardware devices, including PCs, laptops, printers, tablets, and point-of-sale (POS) equipment.
- Technical Support: Respond promptly to customers' technical issues, troubleshoot hardware problems, and provide effective solutions.
- Customer Service: Deliver exceptional customer service by addressing customer concerns with professionalism and efficiency.
- Stakeholder Communication: Keep key stakeholders informed about the status of their hardware, ensuring clear communication and maintaining trust.
- Windows Configuration: Set up and configure Windows-based PCs and laptops according to specific customer requirements.
- Peripheral Device Setup: Set up and configure various peripheral devices, such as printers, cash drawers, tablets, and POS equipment.
- Service Desk Support: Assist the Service Desk team during peak times, ensuring timely resolution of support requests.
We are looking for an individual who has already started their IT journey and is eager to develop their skills in a fast-paced and supportive environment. To be successful in this role, you will need:
- Excellent Customer Service Skills: A desire to provide proactive and exceptional customer service.
- Organizational Skills: Ability to multitask and work autonomously.
- Positive Attitude: A positive and energetic attitude, with a passion for problem-solving.
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive Salary: A competitive salary package.
- Opportunities for Growth: Opportunities for career development and growth within the company.
- Collaborative Environment: A collaborative and supportive work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
