IT Field Support Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Onyx-Conseil Full time
Job Title: IT Field Support Specialist

We are seeking a skilled IT Field Support Specialist to join our team. As a Field Service Engineer, you will be responsible for providing technical support and resolving hardware issues for our clients.

Key Responsibilities:
  • Resolve hardware faults in line with contracted services on a variety of End User technologies.
  • Provide deskside support and remote worker location assistance.
  • Work to tight Service Level Agreements (SLAs) to ensure Capita achieves its contractual obligations.
  • Travel to client sites in and around Northampton, Peterborough, Cambridge & Hemel Hempstead.
  • Have a full driving license and use a company car for business and personal use.
Requirements:
  • Working knowledge of MS Windows OS & MS Office Suite.
  • Previous experience of installation and configuration of end-user devices.
  • Previous experience of diagnosing and repairing end-user IT hardware.
  • Experience of providing deskside support.
  • Ability to follow remote advanced technical instruction.
What We Offer:
  • A competitive basic salary PLUS company car & fuel card.
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...


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