IT Field Support Specialist

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom Capita Full time
Job Title: IT Field Support Specialist

We are seeking a highly skilled IT Field Support Specialist to join our team at Capita. As a Field Service Engineer, you will be responsible for providing technical support and resolving hardware issues for our clients.

Key Responsibilities:
  • Resolve hardware faults in line with contracted services
  • Provide technical support and training to non-technical customers
  • Manage ticket queues to ensure SLAs are achieved
  • Work with remote teams to resolve complex technical issues
Requirements:
  • Working knowledge of MS Windows OS and MS Office Suite
  • Previous experience of installation and configuration of end-user devices
  • Previous experience of diagnosing and repairing end-user IT hardware
  • Excellent customer facing skills with the ability to deal with difficult customers
What We Offer:
  • A competitive basic salary plus company car and fuel card
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, and fully paid maternity, adoption, and shared parental leave

Capita Technology and Software Solutions (TSS) is a global shared service responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.



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