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Customer Experience Coordinator
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service/Order Management team as a Customer Service Agent. This is a fantastic opportunity to work for a well-established international company that specializes in various sectors, providing top-of-the-range products globally.
Key Responsibilities- Act as the single point-of-contact for customers, handling customer interaction-related activities.
- Collaborate closely with sales teams to keep them informed about activities, agreements, actions, lead times, complaints, account/price changes, and more.
- Manage and build customer relationships with other internal functions to drive customer satisfaction.
- Support and advise customers on inquiries, working with internal teams to resolve customer issues and minimize disruption.
- Identify customer opportunities using customer feedback and insights, sharing them with relevant functions and ensuring follow-up.
- Previous experience in customer service or administrative roles is ideal.
- A customer-focused attitude with excellent communication skills.
- Excellent problem-solving skills, with the ability to think solution-oriented and influence others.
- Proficiency in SAP and MS Office (Excel, PowerPoint, Word) is a plus, but not essential.
- Proactive, target-driven, self-motivated, and able to work independently.
- Precise and accurate administration skills.
- Ability to work under pressure and meet deadlines.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead, serving the Herts, Beds, and Bucks area. We specialize in permanent, temporary, and contract recruitment, with expertise in administration, customer service, PA/secretarial, human resources, accountancy, sales admin, marketing, and IT Helpdesk/IT support.
