Installation Coordinator

4 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Installation Coordinator to join our team at Thermo Fisher Scientific. As an Installation Coordinator, you will play a critical role in ensuring the successful installation of our products and services.

Key Responsibilities
  • Coordinate installation services for the ULS division, including handling service requests, processing pre-installation service tickets, and ensuring accurate lab readiness dates in SAP.
  • Work closely with logistics and quality departments to resolve any issues related to equipment damage or quality deficiencies.
  • Assist customers and field personnel in processing return material authorizations and ensure timely installations through coordination with field service scheduling.
  • Identify contractual terms for effective revenue recognition and advise order management on sales order release and completion.
  • Oversee the service installation process from order acceptance to installation and training completion.
  • Collaborate with customers to coordinate lab readiness and provide pre-installation consultative services.
  • Schedule high-complexity instrument installations and establish confirmation communications with customers.
  • Coordinate and track installation timelines with sales, order entry, field service engineers, and center of excellence.
  • Ensure training and application support activities are coordinated and scheduled prior to installation.
  • Facilitate issue resolution and drive customer solutions.
  • Develop and update work instructions to ensure compliance with ISO requirements.
  • Complete quality and compliance training requirements within defined deadlines.
  • Ensure applicable documentation is received and recorded.
  • Ensure key data for installation work orders is complete and accurate in SAP.
  • Work with finance to enhance month-end revenue recognition through reporting on open installation timelines.
  • Develop key process indicators and recommend process improvements using the PPI methodology.
  • Maintain and distribute key reports for field service engineers related to open work orders.
  • Establish close service-sales-customer service relationships and update installation status reports.
  • Create equipment master records in service tools and process field service reports.
  • Address non-technical issues during installation.
Requirements
  • Fluency in German.
  • Associates degree in business administration or a related field, or equivalent work-related experience.
  • Minimum 2 years of prior experience in customer service or scheduling.
  • Experience developing and maintaining spreadsheets in Microsoft Excel is necessary.
  • SAP experience is preferred.
Non-Negotiable Hiring Criteria
  • Social skills, written and verbal, to clearly express ideas and communicate with customers and various levels of the organization.
  • Analytical and critical thinking ability to evaluate information and make timely decisions.
  • Organizational skills to meet deadlines and assist staff in multi-tasking.
  • Project management skills with good coordination and planning skills.
  • Service sales experience is advantageous.
  • Ability to apply sound judgment and decision-making skills in dealing with routine and non-routine issues.
  • Intermediate proficiency in computer applications, including Microsoft Word, Outlook, Visio, and Adobe Acrobat.
  • Ability to solve problems and work independently.
  • Ability to produce accurate high-quality work with attention to detail.
  • Ability to work well both independently and within a team environment, and overtime as determined by workload.
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
  • Ability to deliver impactful customer presentations.

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