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Installation Coordinator
2 months ago
We are seeking a highly skilled Installation Coordinator to join our team at Thermo Fisher Scientific. As an Installation Coordinator, you will be responsible for coordinating the installation process from start to finish, ensuring that all installations are completed on time and to the highest standard.
Key Responsibilities- Coordinate installation service requests for the ULS division, including processing pre-installation service tickets and ensuring accurate lab readiness dates in SAP.
- Monitor and confirm delivery of line items via shipment tracking information and inform logistics and quality departments of any damages incurred to equipment in transit or instrument initial quality deficiencies.
- Assist customers and the field in processing return material authorizations and ensure installations are performed timely through coordination with Field Service Scheduling.
- Identify contractual terms for effective revenue recognition and advise order management on sales order release and completion.
- Oversee the service installation process from order acceptance through installation and training completion, and directly collaborate with customers to coordinate lab readiness and deliver pre-installation consultative services.
- Schedule high-complexity instrument installations, establish confirmation communications with customers, and post-installation courtesy calls.
- Coordinate and track installation timelines with Sales, Order Entry, Field Service Engineers, and Center of Excellence, and ensure training and application support activities are coordinated and scheduled prior to installation.
- Facilitate resolution of issues to application support or factory if necessary, drive customer solutions, and develop and update applicable work instructions ensuring compliance with ISO requirements.
- Complete all planned or unplanned quality and compliance training requirements within defined deadlines, ensure applicable documentation is received and recorded, and ensure key data for installation work orders is complete and accurate in SAP.
- Work with Finance to ensure month-end revenue recognition is enhanced via reporting on open installation timelines, develop Key Process Indicators, and recommend process improvements using Practical Process Improvement methodology.
- Maintain and distribute key reports for Field Service Engineers related to open work orders, establish close service-sales-customer service relationships, and create equipment master records in service tools.
- Process Field Service Reports once installations have been completed and advance concerns in case of non-technical issues at installation time.
- Fluency in German
- Associates degree in Business Administration or a related field, or equivalent work-related experience
- Minimum 2 years prior experience working in customer service or in a scheduling function
- Experience developing and maintaining spreadsheets in Microsoft Excel is necessary
- SAP experience preferred
- Must possess social skills, written and verbal, to clearly express ideas, share technical information, communicate well with customers and various levels of the organization, write procedures, and develop plans.
- Must possess analytical and critical thinking ability to evaluate, interpret information and procedures, make timely decisions, and function in a fast-paced, changing work environment.
- Must possess organizational skills to meet deadlines and assist staff in multi-tasking, project management skills with good coordination and planning skills are fundamental prerequisites.
- Service sales experience is advantageous
- Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues.
- Intermediate proficiency in computer applications: Microsoft Word, Outlook, Visio, and Adobe Acrobat. Intermediate Excel skills are a must.
- Ability to solve problems and work independently
- Ability to produce accurate high-quality work with attention to detail
- Ability to work well both independently and within a team environment, and overtime as determined by workload.
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
- Ability to deliver impactful customer presentations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
