Technical Support Specialist

1 day ago


West Malling, Kent, United Kingdom James Frank Associates Full time

Job Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at James Frank Associates. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via various communication channels
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain a deep understanding of our clients' technical environments
  • Stay up-to-date with the latest technologies and trends in the industry

Requirements:

  • Minimum of 6 months' experience in a similar technical support role
  • Strong understanding of TCP/IP, Office 365, and Windows Server 2003-2019
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

About Us: James Frank Associates is a leading provider of IT services, dedicated to delivering exceptional technical support to our clients. We are committed to fostering a collaborative and supportive work environment, where our employees can grow and develop their skills.



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