Technical Support Specialist
1 day ago
Job Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at James Frank Associates. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving technical issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via various communication channels
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain a deep understanding of our clients' technical environments
- Stay up-to-date with the latest technologies and trends in the industry
Requirements:
- Minimum of 6 months' experience in a similar technical support role
- Strong understanding of TCP/IP, Office 365, and Windows Server 2003-2019
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
About Us: James Frank Associates is a leading provider of IT services, dedicated to delivering exceptional technical support to our clients. We are committed to fostering a collaborative and supportive work environment, where our employees can grow and develop their skills.
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