Technical Support Specialist
1 week ago
Job Summary:
James Frank Associates is seeking a highly skilled and experienced 1st Line Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide high-level technical support to clients via various communication channels
- Administer and maintain Office 365 systems
- Configure and troubleshoot networking and server infrastructure
- Support clients with day-to-day technical issues and project work
- Ensure timely resolution of support requests in accordance with established SLAs
- Act as the primary point of contact for clients, providing expert technical guidance and support
Requirements:
- Minimum 6 months' experience in a similar 1st Line support role
- Proven experience with Office 365 administration
- Strong understanding of TCP/IP and related protocols
- Knowledge of SharePoint and Windows Server
- Excellent communication and interpersonal skills
About the Role:
This is an exciting opportunity for a talented and motivated individual to join our team and contribute to the delivery of exceptional technical support services to our clients. As a 1st Line Engineer, you will have the opportunity to work with a diverse range of clients, develop your technical skills, and collaborate with a knowledgeable and experienced team.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
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