Technical Support Specialist

1 week ago


West Malling, Kent, United Kingdom James Frank Associates Full time

Job Summary:

James Frank Associates is seeking a highly skilled and experienced 1st Line Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide high-level technical support to clients via various communication channels
  • Administer and maintain Office 365 systems
  • Configure and troubleshoot networking and server infrastructure
  • Support clients with day-to-day technical issues and project work
  • Ensure timely resolution of support requests in accordance with established SLAs
  • Act as the primary point of contact for clients, providing expert technical guidance and support

Requirements:

  • Minimum 6 months' experience in a similar 1st Line support role
  • Proven experience with Office 365 administration
  • Strong understanding of TCP/IP and related protocols
  • Knowledge of SharePoint and Windows Server
  • Excellent communication and interpersonal skills

About the Role:

This is an exciting opportunity for a talented and motivated individual to join our team and contribute to the delivery of exceptional technical support services to our clients. As a 1st Line Engineer, you will have the opportunity to work with a diverse range of clients, develop your technical skills, and collaborate with a knowledgeable and experienced team.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package


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