Optics Industry Development Manager
3 weeks ago
About the Job:
We are seeking an experienced Product Support Manager EMEA to join our dynamic and successful corporation in a growing and future-proof industry. As a Product Support Manager EMEA, you will be responsible for managing the Product Support Team with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.
Key Responsibilities:
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
- Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
- Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
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