European Product Support Team Lead

3 days ago


Thirsk, North Yorkshire, United Kingdom Edmund Optics Full time
About the Position

The Product Support Manager EMEA will be responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. The ideal candidate will have a minimum of three years experience in technical sales and/or product support.

Responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Key Responsibilities:
  • Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.


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