Optical Support Specialist

3 weeks ago


Thirsk, North Yorkshire, United Kingdom Edmund Optics Full time
About Edmund Optics Europe

We are a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us a position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.

Our company supports numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

The role of Product Support Manager EMEA involves managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.

Responsibilities:

  • Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.
  • Work towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
  • Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
  • Participate in tradeshows and conferences.
  • Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.

What We Offer:

  • A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry.
  • You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit.
  • We provide a range of employee benefits alongside the salary package, including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, company events, and more.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. The estimated annual salary for this role is $65,000-$75,000 based on location and experience.



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