IT Support Specialist

2 weeks ago


Hertfordshire, United Kingdom Innovate Full time
Job Title: Technical Support Engineer

Role: Providing technical support and troubleshooting expertise to customers.

Working: On-site in Central Hertfordshire.

Salary: Up to £32,000 per annum.

We are seeking an ambitious Technical Support Engineer to join our growing managed services team in Stevenage.

This is a fantastic opportunity to develop your technical expertise and learn from our experienced 3rd line technical team in a Microsoft Partner and Cloud Service Provider environment.

Key Responsibilities:

  • Investigate and resolve incidents across various technologies.
  • Provide outstanding customer service while adhering to SLAs.
  • Support hardware troubleshooting, laptop repairs, and rebuilds.

Requirements:

  • Proven experience in IT Support or technical service desk roles.
  • Strong customer service skills with a problem-solving mindset.
  • Familiarity with Windows 10/11, Microsoft Office Suite, Microsoft 365, Active Directory, and remote support tools.
  • Full driving license (travel to customer sites required).

Benefits:

  • Competitive salary up to £32,000.
  • Clear pathways to enhance your skills with access to ITIL v4 and Microsoft 365 Fundamentals certification (training provided).
  • Work with diverse technologies and a collaborative team in a dynamic, supportive environment.
  • All business-related travel expenses covered.


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