IT Support Specialist
2 weeks ago
Role: Providing technical support and troubleshooting expertise to customers.
Working: On-site in Central Hertfordshire.
Salary: Up to £32,000 per annum.
We are seeking an ambitious Technical Support Engineer to join our growing managed services team in Stevenage.
This is a fantastic opportunity to develop your technical expertise and learn from our experienced 3rd line technical team in a Microsoft Partner and Cloud Service Provider environment.
Key Responsibilities:
- Investigate and resolve incidents across various technologies.
- Provide outstanding customer service while adhering to SLAs.
- Support hardware troubleshooting, laptop repairs, and rebuilds.
Requirements:
- Proven experience in IT Support or technical service desk roles.
- Strong customer service skills with a problem-solving mindset.
- Familiarity with Windows 10/11, Microsoft Office Suite, Microsoft 365, Active Directory, and remote support tools.
- Full driving license (travel to customer sites required).
Benefits:
- Competitive salary up to £32,000.
- Clear pathways to enhance your skills with access to ITIL v4 and Microsoft 365 Fundamentals certification (training provided).
- Work with diverse technologies and a collaborative team in a dynamic, supportive environment.
- All business-related travel expenses covered.
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