Technical Support Specialist

3 days ago

Hertfordshire, United Kingdom Vagaro Full time

Due to our rapid and exciting growth, we are now looking to recruit new additional talent into our UK team based in our fantastic new office in Stevenage, Hertfordshire. The Technical Support Specialist will play a key role in enabling the UK Beauty/Salon, Fitness, and Wellness communities to benefit from all that Vagaro's award-winning software has to offer.

This position will require a confident personality, a passion for software and technology, excellent problem-solving, and a trainer.

The Technical Support Specialist will be responsible for resolving customer technical escalations quickly and effectively. Learning from previous situations, proactively roll out fixes and improvements for the benefit of Vagaro customers and employees' long-term success.

**_Salary Range - £40,000.00 - £50,000.00_**

**Responsibilities**:

- Provide additional technical support to our customers to ensure Vagaro software and devices are working seamlessly.
- Troubleshoot, resolve, and document customer questions and issues with their Vagaro software.
- Perform troubleshooting to diagnose and resolve hardware and software problems (remote repair, replace, debugging etc.)
- Increase customer retention by fast and effective issue resolution in the event of technical issues being escalated.
- Ensure security and privacy of Vagaro & Customer networks and computer systems at all times.
- Be the initial Voice of the customer by cataloging their responses and providing suggestions for the Vagaro platform based on customer feedback and issue resolution.
- Maintain proper ticketing to ensure we record and learn from each situation.
- Meeting all Metric and CSAT goals for the position.
- Provide support for the UK team to ensure all hardware and software tools are always working effectively and securely.
- Attend customer and industry events, increasing awareness and understanding of Vagaro best in class software.
- Share good news, celebrate success, and learn from what we do well.

**Requirements**:

- 2-4 years prior experience working within technical support roles ideally within a technology, payments or software business.
- Able to solve complex problems and successfully manage ambiguity and change.
- Excellent communication skills, empathetic and patient as often users might not be skilled in using their computers, mobile devices, or card readers.
- Meticulous & detailed orientated to ensure problems are solved and learnings are undertaken.
- Ability to think critically in a timely manner and provide creative solutions to new situations and different personalities.
- Experience of using help desk call logging system.
- Skilled and familiar with Microsoft 365 and a quick learner of new technology and software as at Vagaro we equip you with the most appropriate and innovative tools to help you excel in your job.
- Hungry to learn, and passionate about technology to master the Vagaro platform and related hardware.
- Degree in Computer Science, engineering, or relevant field.
- Exemplify Vagaro core values, which are: Have integrity. Promote diversity. Be informed. Pursue excellence. Be a team player.
- Complete internal Vagaro training in person at our stunning US Corporate Headquarters in California to master our software, our hardware, and your role and get to know global colleagues.

**About the Company**:

  • Technical Support Engineer

    2 days ago

    Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support Engineer (PLC / Automation) £35,000 - £42,000 + Excellent Company Benefits (e.g. great pension, dentist, private health etc.) Commutable from Welwyn Garden City, Watford, Hatfield, Luton / company can offer relocation package Do you have PLC / Automation experience looking for niche training to be a technical expert in a specialist...

  • Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom Innovate Full time £32,000

    Innovate is looking for a Technical Support Specialist to join their growing managed services team in Stevenage.About the RoleThis is an exciting opportunity to develop your technical expertise and learn from Innovate's experienced 3rd line technical team, working in a Microsoft Partner and Cloud Service Provider environment.As a Technical Support...

  • Technical Maintenance Specialist

    4 weeks ago

    Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks a skilled Technical Maintenance Specialist to join their team. As a Field Service Engineer, you will be responsible for inspecting, testing, and repairing niche equipment at various sites. This is an excellent opportunity to develop your skillset in a role offering door-to-door pay, excellent company benefits, and...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    Job Title:Technical Support SpecialistCompany Overview:AEJ Consulting Ltd is seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to its diverse client base within the Managed Services domain.Job Description:Provide installation, troubleshooting, problem resolution and...

  • Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom Planet Pharma Full time

    Job Title: Technical Support SpecialistCompany Overview:At Planet Pharma, we offer a unique opportunity to contribute to innovation in health and sustainability as a Technical Support Specialist.Key Responsibilities:Oversee the administration of Third-Party Contractors supporting laboratory equipment across R&D sites.Ensure system administration and update...

  • Automation Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom CK Group Full time

    CK Group is recruiting for a skilled Automation Specialist to support the technical services team of an industry leading manufacturer of Scientific Instruments. This permanent role will be based on one of their client sites in Stevenage and involves supporting automated liquid handling and bench-top automation platforms.About the RoleThis position is crucial...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses,...

  • Technical Recruitment Specialist

    3 weeks ago

    Hertfordshire, United Kingdom DeepRec Full time

    Job Summary: We are seeking a Technical Recruitment Specialist to join our team at DeepRec.ai. As a Technical Recruitment Specialist, you will play a key role in managing the entire recruitment process, from sourcing candidates to closing deals. Your ability to build strong relationships with clients and understand their unique recruitment needs will be...

  • Technical Automation Support Engineer

    2 weeks ago

    Hertfordshire, United Kingdom CK Group Full time

    About the Job:We are seeking a highly skilled and experienced Automation Specialist to join our team at CK Group. As a Technical Automation Support Engineer, you will play a key role in supporting our client's automated liquid handling and bench-top automation platforms.You will be responsible for providing technical support to laboratory scientists,...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom CK Group Full time

    Job Summary:The CK Group is seeking a highly skilled Technical Visitor Administrator to join their team on a contract basis. This exciting opportunity will be based at one of their client sites in Stevenage, providing administrative support for third-party contractors working on laboratory equipment.About the Role:This role involves managing the...

  • Technical Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom AEJ Consulting Ltd Full time

    My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as...

  • Technical Support Specialist

    1 week ago

    Hertfordshire, United Kingdom CK Group Full time

    Join us at CK Group as a Technical Visitor Administrator, where you will play a key role in supporting our clients' laboratory operations. As a member of our team, you will be responsible for ensuring that third-party contractors are compliant with all necessary regulations and procedures. This includes administration tasks such as updating CMMS databases...

  • ERP Support Specialist

    2 weeks ago

    Hertfordshire, United Kingdom Catch Resource Management Full time

    Job DescriptionWe are seeking a highly skilled ERP Support Specialist to join our team at Catch Resource Management. The ideal candidate will have 1+ years of experience in NetSuite or similar ERP systems, with a strong background in supply chain operations.The successful candidate will be responsible for supporting the maintenance and implementation of our...